Warranty Terms and Conditions

Dear rocker,

Thank you for purchasing Jammy.

Your Jammy product is covered against manufacturer’s defects from the date of purchase and during one Year. Please read the terms of the limited warranty we offer in this document.

JAMMY LIMITED WARRANTY TERMS AND CONDITIONS

Jammy Instruments U.S. Corp. hereby guarantees to the original retail purchaser (“Consumer” or “You”) that Jammy Portable Electronic Instrument (“Jammy” or “Product”) is free from defects in materials and workmanship under normal use in accordance with the operating instructions and pursuant to the following terms and conditions.

The limited warranty period is ONE (1) YEAR from the date of original purchase from the authorized distributor/resellers documented by a valid proof of purchase - e.g.receipt, invoice. If you order Jammy via Jammy Instruments U.S. Corp. or an authorized distributor/reseller’s web-store or via Indiegogo warranty period starts from the date you received the Product as confirmed by a postal delivery document. Non-compliance of the proof of purchase/receipt may delay or void the application of the limited warranty. Second-hand purchases are not covered.

Obtaining Warranty Service

To obtain warranty service, you must deliver the Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Jammy Instruments U.S. Corp. In accordance with applicable law, Jammy Instruments U.S. Corp. may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. For specific instructions on how to obtain warranty service please email us at support@playjammy.com.

This limited warranty does not cover:

  • claims for loss of use/inconveniences due to any malfunctions, damages caused by lightning, exposure to liquids, fire, computer viruses, extreme temperatures, negligence, misuse or improper handling/operations;
  • counterfeit Products or Products purchased on a second-hand market, not from an authorized distributor/reseller;
  • ‘consumable’ parts of your Product – strings, batteries, straps, accessories, mechanical and replaceable parts, (unless damage has occurred due to a defect in materials or workmanship);
  • cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;
  • Products that have been under repairs, were modified or altered (including its firmware, opening cover) by unauthorized service organizations or persons;
  • Products if its labels specifying product model, serial numbers are removed or altered;
  • Defects or parts requiring replacement due to ordinary wear and tear, corrosion, rust or stains, scratches, dents on the casing or paintwork of the Product;
  • Defects or faults in Products, which have been used for commercial purposes – rented/leased or have been otherwise subject to non-household use;

Software distributed by Jammy Instruments U.S. Corp. and its affiliates (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Jammy Instruments U.S. Corp. does not warrant that the operation of the product will be uninterrupted or error-free.

Jammy Instruments U.S. Corp. obligations under this limited warranty are limited to the repair or replacement of the defective Product or refund of its cost. Except as set forth above, there are no other express or implied warranties, conditions or other terms implied by statute or common law. Jammy Instruments U.S. Corp. total liability for damages relating to or arising from out of the purchase or use of the Product regardless of the type of damages shall not exceed the original purchase price paid for the Product.

However in no event Jammy Instruments U.S. Corp., its employees, retailers and distributors will be liable for any punitive, special, incidental, indirect or consequential damages (including without limitation - loss revenue, loss profits, failure to realize savings or other benefits, loss of opportunity, loss of goodwill, damage to, compromise or corruption of data), whether or not Jammy Instruments U.S. Corp. has been advised of the possibility of such damages. Without limiting the foregoing, purchaser assumes all risk and liability for loss, damage or injury to purchaser and purchaser’s property and to others and their property arising out of the use, misuse or inability to use the Product sold by Jammy Instruments U.S. Corp. not caused directly by the negligence of Jammy Instruments U.S. Corp. This limited warranty does not affect the Consumer’s statutory rights under the law. Should the terms of this warranty limit any of your rights under the applicable law – its provision should apply.

No carrier, retailer, agent, dealer or any employee thereof is authorized to make any modifications to this limited warranty and You should not rely on any such representations. Jammy Instruments U.S. Corp. reserves the right to amend the terms and conditions if necessary.

During the limited warranty period, Jammy Instruments U.S. Corp. or its authorized service provider will, at their own discretion either:

  • replace the defective Product with a new Product;
  • refund cost of the defective Product including its delivery cost related to the original purchase.

 

30 Day Satisfaction Guaranteed Return Policy

You have 30 calendar days from the date of purchase to request a full refund (excluding shipping and taxes), if you decided to return any of Jammy product(s) for any reason.

To qualify for a refund, all the following conditions must be met:

  • To obtain return and refund, please, contact our Support team support@playjammy.com for further instructions within 30 days of your purchase.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • The RMA number must be included along with your returned product.
  • In case you bought your device from a third-party retailer - you should contact third party retailer for a return and refund.

Additional terms and conditions:

  • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Jammy Instruments U.S. Corp.
  • If you return Product to Jammy Instruments U.S. Corp. (a) without an RMA from Jammy Instruments U.S. Corp. or (b) without all parts included in the original package, Jammy Instruments U.S. Corp. retains the right to either refuse delivery of such return or charge you a restocking fee of 10% of the original price of the product or the retail value of the missing accessories, whichever is higher.
  • The time to credit your account may vary, depending on processing time and your bank. Please allow a minimum of 2 weeks for Jammy Instruments U.S. Corp. to credit your account.

If you have any additional questions about return and refund procedure, please contact our Support team.